Why was my profile suspended?

Profile Review and Activation

Before we activate your profile, we conduct a manual review of the information you provided. However, ensuring your trustworthiness does not end with profile activation. We also monitor statistical metrics while you are actively providing services as a sitter to maintain the quality of the services on our platform.

Reasons for Temporary Profile Deactivation

If the ratio between the number of booking requests and completed bookings is very low, this may result in the temporary deactivation of your profile. This measure ensures that you remain active and engaged in offering your sitting services.

Another reason for profile suspension can occur if we detect chats indicating that payments are intended to be made outside of the platform. Such activities violate our guidelines and may also lead to the deactivation of your profile.

Warnings and Profile Reactivation

If your profile is suspended, a warning will appear when you log in. This warning will provide detailed information about why your profile has been temporarily paused. By acknowledging the warning, you confirm that you understand the information, and your profile will be visible again.

Optimizing Your Profile

A warning also serves as a reminder to review and, if necessary, update your profile. Regularly update your details to ensure you receive only the requests that truly match your preferences. You have the opportunity to set your preferences in great detail, increasing the likelihood that you will receive requests that are a good fit for you. Our goal is to make your availability and sitting preferences as accurate as possible, which we consider a significant advantage of Petbnb.