Respectful Communication

As an online platform, it is very important to us to create a seamless booking process from search to completed booking. Our booking system enables secure payments and binding bookings to foster a trustworthy environment, allowing pet parents and sitters to focus on the care they provide. We hope for all pet lovers who join our platform to interact with respect for one another.

When pet parents send a detailed request for their beloved pets and it goes unanswered, it leaves them with a bad impression. If you, as a sitter, cannot accept a request, please be open and honest about the reasons. This is also a reminder to keep your calendar up to date and adjust your sitting preferences if necessary.

In further communication, it is important to value each other's time and attention. Feel free to openly discuss the details of the dog's or cat's needs and characteristics to avoid any surprises during the care period that might lead to frustration. The more information you document in our chat, the better we can mediate and assist in case of any disagreements.

Please contact us anytime at help@petbnb.com if you feel uncomfortable in a conversation or if there are any uncertainties.

Thank you for being part of our community and helping to make it a positive place for pet lovers.