Saying "No" to Cash Payments

If a booking is arranged during a conversation but a cash payment is suggested, this can create an uncomfortable situation. According to our terms of service, both parties risk having their profiles deleted. Cash payments are arrangements made outside our platform and are therefore not covered by our protection measures.

If a pet owner ever suggests a cash payment, simply say "No." If they remain uncertain, remind them of the benefits of online payment:

• Petbnb Veterinary Cost Guarantee: Covers veterinary costs incurred during the care period.
• Secure Online Environment: Bookings made through the platform ensure that your payment is secure and easily redeemable.
• Customer Support Seven Days a Week: Available for everything from general inquiries to handling emergency situations.

By using online payment, you protect yourself and contribute to a safer environment for all users.

If you encounter any issues with the payment process, please contact us at hilfe@petbnb.de, and we will be happy to assist you.